Shipping & Returns

Shipping is charged once per order and is based on the number of pizzas (Regular and Gluten-free count the same), not on order value. Volume savings apply to pizzas only and never to shipping. Overnight is the applicable Standard rate plus $29.99.

The 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO or international addresses. Some ZIP codes may be unserviceable for frozen delivery; the estimator tells you if yours is.

Processing is the time we need to pack your order; transit is the carrier's time after dispatch. Standard transit is estimated at 2–3 business days after dispatch. Overnight describes carrier service after an eligible dispatch day — it is not a promise that every order ships immediately.

To protect frozen food, we only dispatch on days that avoid a weekend or closure in transit. Dispatch days, order cutoff (New York time), carrier and holiday closures are being finalized; live estimates will appear at checkout once they are approved.

Check your address before ordering. Contact us quickly if it needs correcting; once a parcel ships we may not be able to redirect it. You will receive a tracking reference when your order ships. If we cannot meet a shipping estimate, we will tell you and let you choose to wait or cancel for a full refund.

You may cancel a whole order that can still be stopped before dispatch and receive a full refund, including original shipping and applicable tax, with no cancellation fee.

Please inspect your delivery and its temperature as soon as it arrives. Pizzas should arrive frozen, with ice crystals, or at refrigerator temperature no higher than 40°F / 4.4°C (USDA mail-order food guidance). Then store them as shown on the label.

If food arrives warmer than 40°F, do not taste or eat it. Contact us. Smell or taste does not show whether food is safe, and refreezing does not fix unsafe warming.

Because pizzas are perishable, we cannot accept change-of-mind returns after dispatch. That does not limit your remedies for wrong, missing, damaged, defective or unsafe products, or your other legal rights.

Please report visible issues within 24 hours of delivery. Later reports, hidden defects and safety concerns are still reviewed — they are not automatically rejected.

Staff review each case and arrange an appropriate replacement or refund. Refunds go back to the original payment method; your bank may take additional time to post it after we issue it. Please do not mail food back — we never return delivered food to stock.